Product Overview: What Fin Analytics Does Today & Where We are Going…

 
The future of knoweldge work will be driven by the smart combination of human and machine intellegence. The future is a knoweldge work ‘cloud’ & measurement and analysis is the key first step into that future.

Today, Fin Analytics delivers deep insight into the process your team members are following to complete work – which allows you to offer better individual coaching & focus on the right opportunities to improve your overall process


Step 1: Capture and label video, audio & a full action stream of ops work

Screenshot 2019-01-23 13.03.52

A lightweight plugin runs in the chrome browser that captures continuous video of each user’s full desktop, and can be easily configured to capture continuous audio (microphone and system) if your team uses the phone or is frequently on video conferences.

Simultaniously, the plugin captures a rich log of all actions being taken on the desktop – each scroll, click, keystroke – as well as things like URL hits are saved and piped to fin analytics.

For actions beyond the browser we (in other desktop tools or custom software) there are easy to use APIs for augmenting the system with more sophisticated data


Step 2: Annotate & ‘Augment’ the Operational ‘Game Tape’

Users and Managers comment on the video with questions and feedback, which they then review together to improve – comments are delivered via email with direct links to exactly the video segment in question.


Step 3: Tools for Review and Coaching fit into your workflow

Screenshot 2019-01-23 13.04.49

Users and Managers comment on the video with questions and feedback, which they then review together to improve – comments are delivered via email with direct links to exactly the video segment in question.

For product managers and analysts video review allows to quickly understand the ‘ground truth’ of how team-members are using tools on the ground to debug and improve workflows quickly


Step 4: Customizeable Analytics and SQL gives system level insight

Screenshot 2019-01-23 13.05.15

Every operations team has huge variance in performance between team-members and different workflows. Out of the box fin analytics can help you debug your system overall – understanding where performance is high and wehre coaching is needed. With raw SQL access it is possible to run highly customized queries to deeply leverage your data.


Step 5: Deeply integrate Fin Analytics into your workflows

Fin Analytics is built to be deeply integrated into your operations workflows. While the product can work well out of the box with zero technical integrations, we have built great workflows and APIs that allow you to customize and control almost every aspect of the product.


Step X: Improve Work Routing, Workflows, and more

Fin Analytics will deliver value to your team on day one. Our tools today will help your team through coaching and analysis continuously improve the quality and efficiency of work… but starting with richer data today is the start of a longer journey towards using machine learning and technology to augment your workforce.

The information and context we capture with Fin Analytics is precisely what we used in our Fin Assistant product to improve things like the proper routing of work / matching the right person with the right next task on a team, as well as improving workflows that speed partial automation – focusing your team on the most ‘human’ parts of their work. Deploying Fin Analytics today gives you the key first piece of what we see as an evolving picture towards being able to provide a powerful set of cloud based knoweldge work tools – and a next generation ‘AWS’