AAI conference 2018

In 2018 Fin and Slow Ventures sponsored a conference on ‘artificial artificial intelligence’ — strategies for the future of services that leverage the best of human and machine intelligence to provide superior services in consumer and business use-cases. Posted here is the content from the event.

Anatomy of AAI Introduction from Sam Lessin – a big picture on the future of work, and the evolution of AAI services in the last several years. direct link

All About People All AAI services have people at the core. We will discuss: How to weigh choices between crowdsourcing, vs. contractors, vs. full time hires? Foreign vs. Domestic? Approaches to training, quality management, scheduling, and more. Participants: Chris Calmeyn (Fetcher), Charlie Pinto (Google & Bling), Scott Raymond (ex-Airbnb) direct link

The Leverage of Technology & Automation AAI systems get leverage from technology and automation. Companies take different approaches to how they choose to automate fully, vs. semi-automate, vs. leave manual processes. How do you fit different types of work / steps of work to technology vs. human options? Participants: John DeNero (Lilt), Anand Kulkarni (Crowdbotics), Joe Reisinger (Facet) direct link

Measurement and Optimization Measurement and data are the lifeblood of any company, human+computer hybrid systems only make measurement more difficult – because the strategies for measuring technical and human systems can be so different. What seems to work for measuring AAI systems, and what doesn’t? Participants: Andrew Kortina (Fin), Pratyus Pratnaik (Spoke), Ted Schwab (Babylon Health) direct link

Privacy and Security Broadly the panel will focus on privacy being a hot topic across the technology world today, but AAI systems make things even more challenging — because fundamentally there are people and machines touching user and client data in different ways. Participants: Shubham Goel (Affinity), Bryan Mason (VSCO), Yasyf Mohamedali (Karuna Health) direct link

Investing in AAI Service businesses are traditionally difficult for venture investors to get excited about – they are harder to scale than pure technology and frequently have lower margins… Hear from a panel of investors in AAI companies on what they look for / what worries them and how they approach the market. Participants: Max Gazor (CRV), Annie Kadavy (Redpoint), Renata Quintini (Lux Capital) direct link

Business Services A series of AAI companies are taking on a range of corporate departments / roles…ranging from recruiting, to sales lead generation, to legal – hear from a set of companies looking at using AAI to replace or augment corporate departments beyond customer service. Participants: Boaz Hecht (ServiceNow), Genevieve Lydstone (Fetcher), Alex Nucci (Blanket),Tyler Willis (Unsupervised AI) direct link

Customer Service In many ways, customer service is the first place AAI has come into play — it may be the first great use-case. Hear from companies focused on AAI and customer service. Participants: Mikhail Naumov (Digital Genius), Brittany Roderman (TaskUs), Josh Wolff (ThirdLove) direct link

Productivity Many AAI companies are creating / targeting services around increasing productivity of office work, or offloading specific repetitive knowledge work tasks done by white collar workers- hear from a set of companies about what works / does not work in AAI productivity. Participants: Tripty Arya (Travtus), Corey Breier (Invisible), Barron Caster (Rev), Jay Srinivasan (Spoke) direct link

Healthcare Healthcare is an interesting area for AAI where many great companies are sprouting up. Hear from leaders in the space looking to apply AAI techniques to lower the cost and improve the quality of health services. Participants: Joe Kahn (Karuna Health), Amar Kendale (Livongo), Noga Leviner (Picnic Health) direct link

Tools One of the deep challenges of building in the AAI space is that most people end up needing to build many systems alone – the tool-chain of AAI services is still developing and young compared to pure technology. Hear from builders that are trying to provide tools to AAI companies. Participants: John DeNero (Lilt), Kevin Guo (Hive), Eswar Priyadarshan (LivePerson) direct link